Wingbooks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to transform audio and video content into professionally formatted books.
Wingbooks is operated from Verona, Italy (VAT ID: IT04292510239). For privacy-related inquiries, please contact us at [email protected].
1. Information We Collect
1.1 Information You Provide
When you use Wingbooks, we may collect:
- Account Information: If you create an account, we collect your name, email address, and authentication credentials (including through social login providers).
- Content: Audio and video files you upload, along with the resulting transcriptions and formatted books we create for you.
- Payment Information: Billing details and transaction information (processed securely through third-party payment processors).
- Communications: Messages, feedback, and support requests you send to us.
1.2 Automatically Collected Information
- Usage Data: Information about how you interact with our service, including features used, pages viewed, and time spent.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze service usage.
1.3 Anonymous Usage
You may use Wingbooks without creating an account. In such cases, we collect only the minimum information necessary to provide the service (uploaded content and basic usage data).
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our transcription and book creation services
- Process your audio/video content and generate formatted books
- Process payments and fulfill orders for printed books
- Communicate with you about your account, orders, and service updates
- Provide customer support and respond to your inquiries
- Analyze usage patterns to improve service quality and user experience
- Prevent fraud, abuse, and security threats
- Comply with legal obligations
Important: We do NOT use your uploaded content (audio, video, or text) to train artificial intelligence models. Your content is processed solely to provide the services you request.
3. Your Content and Intellectual Property
You retain all ownership rights to your content. Wingbooks claims no intellectual property rights over the material you upload or the books we create for you. The content you provide and the resulting books belong solely to you.
Your Responsibility: You are solely responsible for ensuring that any content you upload does not infringe on copyright laws, intellectual property rights, or any other applicable laws. By using Wingbooks, you represent and warrant that:
- You own or have the necessary rights, licenses, and permissions to upload and process the content
- Your content does not violate any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights
- Your content complies with all applicable laws and regulations
Wingbooks is not responsible for monitoring or verifying the legality of uploaded content and assumes no liability for copyright infringement or other legal violations arising from your use of the service.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We work with third-party service providers who assist with cloud storage, transcription services, payment processing, analytics, and email communications. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share information for any other purpose with your explicit consent.
5. Data Storage and Security
Your data is stored securely on cloud infrastructure provided by Amazon Web Services (AWS) within the European Union. We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure backup and disaster recovery procedures
While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data.
6. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Your uploaded content, transcriptions, and generated books are retained for a maximum of 6 months from the date of creation, unless your subscription plan specifies a different retention period.
- Account Deletion: When you delete your account, all associated data—including uploaded files, transcriptions, and books—is immediately and permanently deleted from our systems.
- Legal Obligations: We may retain certain information for longer periods if required by law or for legitimate business purposes (e.g., transaction records for accounting purposes).
7. Your Rights (GDPR Compliance)
As Wingbooks operates from the European Union, we comply with the General Data Protection Regulation (GDPR). You have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restriction: Request limitation on how we process your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to certain types of processing, including direct marketing
- Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our service. You can control cookie preferences through your browser settings.
Types of cookies we use:
- Essential Cookies: Required for basic service functionality
- Performance Cookies: Help us understand how visitors interact with our service
- Functional Cookies: Remember your preferences and settings
9. International Data Transfers
Wingbooks is available to users worldwide. While our primary infrastructure is located in the European Union, some of our service providers may process data in other countries. We ensure that appropriate safeguards are in place for international data transfers, in compliance with GDPR requirements.
10. Children's Privacy
Wingbooks is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of Wingbooks after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
